How We Work Together

At Sowena, we are committed to providing dependable, flexible, and friendly services tailored to meet your needs. Please find information about our services below.

Operating Hours

We operate 7 days a week, including public holidays, to ensure you always have access to our services when you need them.

Communication

We are happy to communicate with you via text, email, or phone - whatever you prefer.

Service Charges

We charge for a minimum of 1 hour.
All charges are based on the NDIS rate for access to the community and are drawn from your core funding.
If you’re ever unsure about how much time will be charged, please feel free to ask us. We’re happy to explain.

Travel and Pricing

We serve clients across the entire state. For trips outside the metropolitan area, we’ll discuss a different pricing arrangement with you in advance.
We do not charge for kilometres travelled.
Tolls are not charged unless you specifically request the use of toll roads. In such cases, we will charge extra to cover the toll costs.
If parking fees are incurred, we will pay for parking and charge your NDIS plan accordingly, with your consent.

Cancellations

We have a straightforward 24-hour cancellation policy. If you cancel a trip within 24 hours of the scheduled start time, the full amount for the trip will be charged.

Invoicing

We issue invoices weekly to help you keep track of your budget with ease.

Trip Confirmation

On the morning of your trip, you can expect a text message from your driver confirming the details.

Feedback

If there is anything about your trip that you’re not happy with, please let us know. Your feedback helps us improve and provide you and others with an even better service.

Short-Notice Trips

While we excel at organizing trips well in advance, you are welcome to contact us for short-notice trips. Please note that our availability for last-minute requests may be limited.

We aim to make your experience with Sowena as smooth and accommodating as possible. If you have any questions or need further clarification about these terms, contact us. We’re here to help!

Contact

Flexible NDIS Services - Melbourne VIC - Assisted Transport